What Do You Mean You Don’t Know? – Page 6 – Disney Customer Service Keynote Speaker

New Independence

Street sign — During yesterday’s 15-mile bike ride – gave feet a rest.

The only thing more contagious than enthusiasm is… Drumroll please… The lack of enthusiasm!

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Tough love is kind

text note to self — Reminder to consider this idea that popped up just before bicycling yesterday.

coffee mug and glass jar — The bead jar was emptied one bead a week for 18 years (936 weeks). One blue bead remains to allow bead size context. The coffee mug is a gift from Donna Flanagin. Donna has read the 5 daily, differently-themed blog posts since the beginning in 2009.

Tough love is kind.

If you don’t prepare yourself for your future, you are being unkind to yourself.

If you don’t prepare your child(ren) for their future you are being unkind to them.

Tough to think about, right?

That’s why it’s kind.

You alleviate preventable hardship down the road because you planned ahead and acted ahead.

You changed when you didn’t need to.

It’s called being proactive and loving.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Come to the surface of yourself

Upper center, a beautiful Hawk in our backyard tree. What you can’t see is the limp squirrel hanging from its talon.

The Hawk dropped the squirrel. Went in for a closer inspection. Spend enough time in nature and it’s crystal clear, nature is beautiful. Nature is also brutal. Most of us don’t want to think about it. At all.

Predators generally attack their prey’s throat as the easiest and quickest way to subdue the prey. While this can be viewed as a disturbing photo, think about how brutal a lifetime of slow and steady, spiritual (or physical and mental) neglect is. Yet we don’t bat an eye at how disturbing that is.

Come right to the surface of yourself.

What?

When you publicly demonstrate your deepest gratitude, we see the real core, not the facade.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Initiate feeling

Disney Institute Brand Loyalty program never generated enough demand to keep it going. Same with our Creativity and Innovation. Guessing it was a Sales issue, not a content issue.

Initiate feeling.

Emotion trumps everything.

We do not remember what you said, but we do remember how we felt in your presence.

Covid19 has opened the flood gates for advice on how to stay connected to your customers with a global pandemic.

Truth be told, the best companies were doing this all along, not as a global pandemic panic response.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Good Friday eve

Moss type plant in Montana mountains — Moss type plant on Glacier National Park trail on a foggy morning.

Good Friday eve.

Tomorrow, will the tomb be empty?

We know how the story ends.

The origin story is critical to every culture.

A religion, a Country, a Community, an Organization, a Family.

Even us, me and you.

Do you have an origin story?

Excellent.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.