Category: Dear Son

9 Customer Service insights no one talks about

Roy Disney and Minnie Mouse statues in Magic Kingdom
Roy Disney is an unsung hero.

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7 Customer Service insights no one talks about:

  1. training budgets get cut not because money is tight, but because deep down, no one believes the results are worth the money spent
  2. money would be heavily invested if a link could be proven between what’s spent on training and what’s gained in the customer’s intent to “definitely recommend” and “definitely repurchase”
  3. poor trainers make training even harder
  4. poor trainers are a byproduct of poor leadership
  5. poor leadership is byproduct of lack of a clear, concise, and compelling vision
  6. a clear vision is not enough to motivate discretionary effort, at all
  7. the lack of consistently delivered discretionary effort is the root cause of poor customer service
  8. the percentage of employees not giving discretionary effort is directly proportional to the poor leadership ratings from employees
  9.  culture is what employees think and do without thinking

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Be the standard by which all others measure. Make your culture worth defending.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

35th Class Reunion Invocation

post it note quote
Brilliant metric.

Dear fellow classmates, Guests, staff, and all those not with us tonight…

What an honor, and privilege, for us all to be gathered here this evening.

First and foremost, a very grateful thank you to our reunion organizers. We wouldn’t be here without them. Seriously, we wouldn’t.

Second, there are classmates who aren’t here with us: distance, time, cost, hardships, pain, death. If we could bow our heads for a moment, in silence, and pray or think good intentions for them.

Let us remember them in our hearts.

And for all our classmates, those present here and those not, who have or are experiencing overflowing blessings, let us be humbled by our Creator’s goodness, grace, and mercy.

The fact we are here, together, in a free Country, with luxuries many never experience, may we be ever mindful that life itself, and the companionship of friends and family, is the greatest blessing for which we can barely comprehend. May we be genuinely grateful. Always.

And finally, let us bless the opportunity before us, the food that sustains us, the conversations that will flow, and the hopes and dreams of each person… be held in high regard.

I’ll leave it up to you, but likely best for it to be relatively brief. Some of my thoughts are the opportunities we have to stay connected, remembering classmates that have passed away, some who have lost parents and/or children, blessings that some have experienced with children and/or grandchildren, God’s goodness to bring us together with a common bond and the opportunity to interact face-to-face, the hope to deepen our reconnections and to reach out to those who could not join us. Amen.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Different kind of healthy

Climbing Mt Reynolds. Sperry Glacier?

If you make no further attempt to manage your whole person health-consciousness, today will be your healthiest day until you die.

Every day after today, you will become less healthy, less well, less resilient, less motivated, less committed. Less of an example for others.

Healthy in this post, by the way, means spiritual healthy.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Spirit wisdom

Family of three in Florida
Sanibel Island at Christmas.

Love is wise. Hate is unwise.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Grass clippings

Disney Legacy name tag with 30-year service pin
Such a small token for a Disney Legacy Lifetime Achievement award. That’s the beauty, the art – simplicity.

Grass clippings was thought up on a summer vacation long ago and sketched on a Sanibel Island bar napkin.

Inspired by the smell of fresh cut grass, simpler times, and two young people madly in love with each other and their future.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.