Author: jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.

Leveling up, spirit

Disney's Contemporary Resort Hotel at night
Most selfies like this are for potential blog photos.
Disney's Contemporary Resort Hotel at night
And sometimes selfies like this are for clients, friends, and family.

Leveling up is often categorized as a big leap.

In life, work, and video games, it can be.

Leveling up can also be simply becoming marginally better than you were yesterday.

Take 365 days of consistent and intentional ‘leveling up’ and anyone (or any organization) becomes wiser and more experienced.

Now imagine this ‘phenomena’ happening year after year.

BFO: Wisdom and experience are keys to better personal and professional results.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Institute Leadership Excellence, spirit

Team Disney Walt Disney World
Back when you could walk into the Team Disney building to visit the Company D store.

Disney Institute class…

Disney’s Approach to Leadership Excellence.

Thesis statement…

We judge ourselves on our intentions, others judge us on our behaviors.

We begin our content with a profoundly simple yet simply profound leadership catalyst…

Vision.

What’s the difference between a vision and a vision statement?

Answer: Your future.

Next, we dive into Involvement, Accountability, Commitment.

Context: Involvement is training and development. Two entirely different genres. Most people think “training and development” is a fancy phrase meaning one thing. It’s two words meaning entirely different things.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Institute Employee Engagement, spirit

Disney Institute customer service slide
Photo: Delivering a custom Disney Institute multi-day professional development program to General Motors North America. This is 2014 in Canada with Bryan (lower right) my co-facilitator.

Disney Institute class…

Disney’s Approach to Employee Engagement.

Thesis statement…

Culture by design, not by default.

Every organization has a corporate culture. Few (almost none) are by design.

Next, we ‘operationalize’ (form foundational corporate habits) our culture using…

Language and Symbols, Heritage and Traditions, Traits and Behaviors, Shared Values.

Then we mesh the four key tactics (in the previous sentence) with our four primary Human Resource functions:

Selection, Training, Communication, Care.

Note: i renamed them: Hire, Train, Inspire, Value.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Institute Customer Service, spirit

Walt Disney Legacy award blue name tag
The final name tag i wore.

Disney Institute class…

Disney’s Approach to Customer Service.

Thesis statement…

Exceed expectations, pay attention to details.

Next is the Disney Compass:

Needs, Wants, Stereotypes, and Emotions.

Next is our Common Purpose:

We create happiness by providing the finest in entertainment for people of all ages everywhere.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.