Quotes – Page 114 – Disney Customer Service Keynote Speaker

Customer Coaching

Cultural adjustment cycle image — Graph illustrates a new hire’s journey at Disney (or any organization). Image taken from social media, unknown source. Emotion: positive (top) and negative (bottom) vertical axis. Time: with company L-R on horizontal axis.

Customer coaching to become the category for service in your industry:

Create, maintain, and herald your Company’s bullseye target for gold-standard, world-class service.
Develop, train, and implement your Company’s service toolkit for consistently delivering world-class service in every interaction.
Carve in stone your Company’s purpose – a purpose so compelling that “purpose trumps task”, unleashing untold (free) discretionary effort, providing your Company competitive immunity.
To deliver world-class consistently excellent service, create and optimize a Company decision-making matrix based on putting the customer at the center of every interaction.

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Why would you do it any other way?

circle with the word Jesus in the middle — Simple. Exquisite. A face for the mystery of the Universe’s emotional power.

Optimize your spirit.
dad

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Emotionally atrocious?

Mountain scene from Logan Pass — St Mary Lake from behind Mt Reynolds in Glacier National Park.

In my 40’s, i learned that to be able to start every day giving thanks for your many blessings, but not giving thanks, is emotionally atrocious if you really consider it.
dad

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Noticers notice more

Lake McDonald Boat House — GNP. Stunning view never gets old.

Disney Keynote Speakers — GNP. Strength in numbers, right?

Heart shaped stone — GNP. Love surrounds us. Found while walking on the far side of Lake McDonald shore. A quarter would cover most of the heart stone. And this was in a sea of small, medium, and large stones.

Personal leadership 101: Nothing changes if nothing changes.
dad

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Determined banking

Luck favors the determined. Bank on it.
dad

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