Did you know that:

• 99.9% of front-line employees have no idea what a customer service bullseye is, let alone be able to hit it every time.
• Going the extra mile is a hopelessly flawed proposition?
• Focusing on customer satisfaction is dangerous?

Imagine if you could:

• Equip every employee at every level with a battle cry worth defending?
• Find the pervasively abundant solution that every employee can use every day, all day, to overcome mediocre customer service?
• Learn the one secret to ensuring your exceed your customer expectations at every customer touchpoint?

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