Glacier – Page 73 – Disney Customer Service Keynote Speaker

Gratitude is your most powerful “weapon”

Glacier National Park photo — Photo: GNP Facebook page.

Booked a four-day trip yesterday, but mistakenly entered it as a three-day trip. Discovered the error 90 minutes after booking. Delta wasn’t going to charge a change fee, but to rebook it the fare increased almost 50%.

Yikes.

A 50% increase in less than two hours.

Sure.

Algorithms.

For only three nights, i decided to cancel.

So grateful i could cancel without a penalty.

Gratitude eliminated any frustration (for price inflation) i could have summoned because i focused on what i gained, not what i lost.

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Does Love stand a chance at work?

Walt Disney quote — Really? This was the most vital?

Change quote — This is my life’s work.

CEO and love — Who thinks love is key to leadership? Not many.

Change culture — Does your work make you feel like you are part of something bigger than yourself? Something important?

Does Love stand a chance at work?

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At the airport by 4:15AM

Kalispel Alamo Rental Cars — Kalispell Alamo Rental Cars.

Kalispel Alamo Rental Cars — Kalispell Alamo Rental Cars – a case of water and two cans of Bear Spray accidentally left in trunk.

Kalispel Alamo Rental Cars — Kalispell Alamo Rental Cars – Bear Spray in plain view in parking space 100.

Kalispel Alamo Rental Cars — Kalispelll Alamo Rental Cars – until next time…c-ya real soon.

At the airport by 4:15AM. Rental car counter at 4:27AM. No waiting at airport security check point.

Relaxing in the gate, i felt compelled to call Alamo, so i did.

The counter phone number and the location manager number wouldn’t allow leaving a voice message.

Third time’s a charm – Director of Operations worked.

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Make no mistake, everything is business driven

Apgar Village Inn — Potential lead for 2018.

Apgar Village Lodge Cabins — Our Apgar Village Lodge tour of the cabins was scheduled the day before, after we stopped in and spoke with the Manager, Shirley.

Apgar Village Lodge Cabins — The Manager toured us through two cabins.

Apgar Village Lodge Cabins — The cabins we saw aren’t the configuration of my 2018 reservation.

Apgar Village Lodge Cabins — Simple. Clean.

Apgar Village Lodge Cabins — Simple, small, and handy.

Apgar Village Lodge Cabins — Nothing fancy.

Apgar Village Lodge Cabins — Just to get a frame of reference.

Apgar Village Lodge Cabins — Bigger kitchen, different cabin.

Apgar Village Lodge Cabins — My 2-cabin reservation for 2018 has five bedrooms and all of them are private. No bed will be in a living space like pictured here.

Make no mistake, everything is business driven

Because we didn’t have an agenda, taking a cabin tour was easy.

It was helpful to have Howard see Cabin 20 (next to Lake McDonald Lodge) and these two cabins (10 miles to the South in Apgar Village).

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Karma attracts what karma projects

Lake McDonald fire 2017 — Ten minutes into our hour return cruise to Apgar Marina.

Lake McDonald fire 2017 and the helicopter crew going down in the ridge to get more water.

Lake McDonald fire 2017 — Lake McDonald Bald Eagle sighting. We didn’t have to work hard for this.

Karma attracts what karma projects.

Friendly people attract other friendly people.

Nature lovers attract other nature lovers.

A servant’s heart attracts other servant’s hearts.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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