Quote – Page 34 – Disney Customer Service Keynote Speaker

Never make it worse

coke can under a car — What happens with seven passengers and some luggage in the van? This clearance is with the van empty.

At Disney, good and very good aren’t good enough. Aim for perfection, settle for excellence.
dad

Cliches and sayings only become cliches and sayings because over time they are proven to be true. There’s a saying, “Good enough for Government work”. The insinuation is the Government’s standard for excellence does not exist. ‘Good enough’ is the standard. Taxpayers should be grateful the Governmental services are ‘free’.

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No idea

Car smashed head-on with a tree — Praying that everyone involved walked away without needing medical help.

4-second video: Mind-boggling to explain how this vehicle was heading in this direction at this median.

4-second video: This crash is a mystery.

Please do not use your phone while driving. Ever. Unless using voice command.
dad

No idea how this happened. The videos show it coming from the wrong side of the road.

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Improve your promises

6-second video: A bridge for boats. Ever heard of such an impossible standard?

People rarely notice when you focus on attention to detail. But they instinctively focus on when you do not.
dad

The road to excellence has no finish line.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Spiritual (re)union

Turns out Jody and his family just arrived at Disney’s Contemporary Resort after the red-eye flight from Seattle.

WTF. Welcome to Florida.
dad

Surprise and delight. Unexpected, positive interactions create the “wow-factor”. It only needs to be an inch not a mile.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Can you see it?

two high school cross country runners in the distance — The red-shorts runner just passed the black shorts runner with 300 meters to the finish.

mountains and lake — The most photographed spot in Glacier National Park, for a reason.

Beauty is up to you.
dad

One person’s masterpiece is another’s rough draft. Artful beauty is in the heart of the beholder.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.