Tag: Quotes

Change for a dollar

Walt Disney World door.

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Inspiration, like a meal, only sustains us until our next meal. Here’s a 10-minute portion. (honestly thought i would click away shortly after starting the video…but couldn’t). Happy present moment. Live, before you die.

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Live, before you die.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Where is Jesus?

Mountain Goat and man's shadow
Should be an easy guess who is waving.

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Who doesn’t love quotes? But what i discern is eventually you ought to start saying what you believe, in your own words. It forces you to understand the quote even more. Here’s one worth sharing:

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Your genuine action will explain itself, and will explain your other genuine actions. Your conformity explains nothing. The force of character is cumulative.

Ralph Waldo Emerson, Self-Reliance

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My version of Emerson’s quote:

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When your child starts looking for the face of Jesus in the real world, she should not have to look farther than across the dinner table.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Be of service

Mountain Hotel on Lake
Many Glacier Hotel opened July 4, 1915.

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Great is the humble servant.”

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

9 Customer Service insights no one talks about

Roy Disney and Minnie Mouse statues in Magic Kingdom
Roy Disney is an unsung hero.

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7 Customer Service insights no one talks about:

  1. training budgets get cut not because money is tight, but because deep down, no one believes the results are worth the money spent
  2. money would be heavily invested if a link could be proven between what’s spent on training and what’s gained in the customer’s intent to “definitely recommend” and “definitely repurchase”
  3. poor trainers make training even harder
  4. poor trainers are a byproduct of poor leadership
  5. poor leadership is byproduct of lack of a clear, concise, and compelling vision
  6. a clear vision is not enough to motivate discretionary effort, at all
  7. the lack of consistently delivered discretionary effort is the root cause of poor customer service
  8. the percentage of employees not giving discretionary effort is directly proportional to the poor leadership ratings from employees
  9.  culture is what employees think and do without thinking

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Be the standard by which all others measure. Make your culture worth defending.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Spirit wisdom

Family of three in Florida
Sanibel Island at Christmas.

Love is wise. Hate is unwise.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.