Five daily blogs about life's 5 big choices on five different sites.
Author: jeff noel
Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.
While selecting this photo from my voluminous iPhone photo library, i mistook it for Glacier’s Continental Divide profile from far away. After adding it and starting this post, realized it’s my backyard tree line from our roof. Context, focus, and randomness all work together for a greater good.
The satisfaction from risk taking dwarfs the satisfaction from waiting and doing nothing.
dad
Customers:
Solicit ‘extra-inch’ culture story from each cabinet member weekly. * copy me 08.19.22
Share one ‘extra-inch’ culture story in every town hall mtg
Have someone compile every ‘extra-inch’ culture story (copy me 08.19.22)
Create ‘extra-inch’ culture stories viewing area (use multiple, diverse, redundant methods) (copy me 08.9.22)
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Disney Customer Service basic, “Make eye contact and smile.”
Disney’s Seven Service Guidelines (circa 1990’s)
Spiritually out of office alert…
Assuming we have agreed our out-of-office alerts have ample opportunity for helpful details, let’s proceed farther.
What opportunities remain for going the extra inch in simple, scalable, out-of-office alerts?
Look no farther than the Employee Pillar.
History, customs, icons, values.
Can the way you craft your enterprise-wide out of office alerts embed cultural DNA?
Assuming yes, what is the low-hanging fruit?
The lamp?
“Pure Nursing”?
Galen’s colors?
Other taglines, words, images, quotes, history, values?
Our journey to understand how seemingly insignificant, robotic (even dogmatic) our out-of-office alerts are, suddenly, we see small details — important Galen details — that add Galen ‘Magic’ to the customer’s experience.
All this opportunity to surprise and delight, and it’s coming from a seemingly insignificant OOO alert.
Wow!
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
No idea who Peter is, or even if he’s a real person, or if that’s his picture. Of course Google would help verify, but that’s my point, who verifies our constant information intake?
i am insanely grateful for the concept of gratitude.
dad
i spend all my time these days, months, years in constant gratitude.
It’s a bit self-centered.
Why?
Because it overwhelmingly benefits me.
Being present facilitates the plethora of blessings in our Universe.
For example, having a Sun 93-million miles away that faclitates the warmth that keeps us alive and grows crops…how amazing is that?
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
