Quotes – Page 94 – Disney Customer Service Keynote Speaker

Stay hydrated

17-second video: Katie’s kindness exceeded my expectations. Her random act of kindness registered in my heart disproportionately. And when she said, “We’re (Disney) Family”, i was unexpectedly and deeply touched.

Going the extra inch is easy. All you have to do is be present. Your ideas happen instinctively…it’s easy to do the Golden Rule.
dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Gratefully underwhelmed

6-second video: As high as it’s ever been in 30 years.

i find it impossible to be unhappy when i am grateful. So i live in constant gratitude.
dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Spiritual humility

16-second video: The reason for publicly sharing that i love my writing is because teachers teach by example. If i wasn’t a teacher, you’d never know this boldness.

Optimism and growth mindsets anger pessimists and closed mindsets. Avoid pessimists and closed mindsets like your life depends on it.
dad

Note: Above quote is from the “Note” two posts back. You cannot control negative, insecure people. You can control who you spend time with, what you read, watch, and listen to. Surrender to what you can never control. Hone your ability to discern what you can control.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

The supreme goal

Epcot’s spaceship Earth at night — The wow-factor lasted several minutes.

7-second video: The wow-factor is alive and well at Walt Disney World.

The supreme goal of every customer interaction is to get the customer to think or say the word, “wow”.
dad

Note: If Disney was a religion, its dogma is exceeding Guest expectations in every detail.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Be careful what you don’t wish

Jeff Noel’s Twitter homepage screen shot — A Sunday morning client email inspired this Tweet seconds ago.

We all know about being careful what we wish for. We must also be careful what we are afraid to wish for.
dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.