Bullseye
Every single employee is crystal clear on the center of your preeminent customer service goal. Every employee hits the target all day, every day.
360 Analysis
Needs, Wants, Stereotypes, Emotions
For customers and employees.
Unifying Goal
Every employee in every job classification has the same corporate-wide goal.
For example:
We exist to help that person help that person. (Healthcare Education)
Make sure every Guest has the best vacation of their entire lives. (Walt Disney World)
Decision Tree
In this order, by every employee, all decisions are made: Non-negotiable, famous for, business need.
Consistency is the hallmark of great service and this is the only way to ensure it.
• • • • •
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
