Book – Disney Customer Service Keynote Speaker

How many what?

Disney Customer Service Keynote speaker in Finland — August 2009. Masters Track and Field World Championships. Jack (Teddy Bear) is my body guard.

How do you measure fruitful and abundant (aka ‘prolific‘)?

Counting is one way. And adding up the totals:

How many published blog posts?

How many words?

How many days?

How many years.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Be well and remain amazed

Facebook post — Screenshot from a decade ago.

Friends and family, so glad we came into each other’s lives.

For real.

Remember when we were younger, those promises we made to ourselves?

Pressure to get ahead.

Regrets.

The fear of you thinking I’m hoping you’ll buy this book is less than the fear of not letting you know the book exists.

Wrote it to our young son in case something bad ever happens and I’m not around.

Bathed in love, simple, focused, and very, very direct.

And it’s changing the way people think about their future.

We will either be an example or a warning.

Our life is not a dress rehearsal.

Click here to go further.

Be well and remain amazed.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Xulon Press publisher

Text thread — Publishing a book doesn’t make you an expert, nor successful.

Wisdom comes from experience.

Experience comes from making mistakes.

Don’t die with a book in you.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Customer empathy to market better (4 questions)

Disney Safety message — Safe – D, begins with me!

What you are about to read was written years ago. It is part of my Disney Customer Service Insights book. It is randomly being shared today…

Ask four questions to have more empathy in your marketing:

What does this person believe that you don’t believe?
What do they see that you don’t see?
What do they want that you don’t want?
What do they care about that you don’t care about?

What does this person believe that you don’t believe?

They believe impossible really is.
They believe it could fail.
They believe failing will ruin their career.

What do they see that you don’t see?

They see roadblocks, obstacles, and impossibility.
They see a gamble, a risk, and a landscape of uncertainty.

What do they want that you don’t want?

They want to be able to turn back the clock and start over?
They want a miracle.
They want to be able to forget they ever had this problem.

What do they care about that you don’t care about?

They care about not failing.
They care about their career.
They care about stability.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

The first book is book 6

screen shot of Tweet — Your vibrancy coach should live vibrantly.

By the way, the first book finished is book 6.

Book six is the ‘greatest hits’ of the first five books.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.