Disney Institute Customer Service, spirit

Walt Disney Legacy award blue name tag
The final name tag i wore.

Disney Institute class…

Disney’s Approach to Customer Service.

Thesis statement…

Exceed expectations, pay attention to details.

Next is the Disney Compass:

Needs, Wants, Stereotypes, and Emotions.

Next is our Common Purpose:

We create happiness by providing the finest in entertainment for people of all ages everywhere.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Customer service resource

Could you use a world-class Disney Customer Service resource this year?

Because this is my business resource starting point, the answer i already know is, “yes”.

Why?

Every organization i’ve had exposure to – over 2,000 companies – is clueless ignorant on the simple, profound customer experience architecture. Hand on the Bible.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Everyone needs to watch this

disney customer service keynote speaker
Disney Customer Service Keynote Speaker. Yeah, that’s me.

You’re entire team needs to watch this before we get started.

Why?

If you need an explanation, you will never understand. Likely not deep in your heart anyway. Maybe intellectually, but not deep in your organization’s heart. And that’s exactly what you need (forever).

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Do Something Great

Customer service keynote speech slide

The Pastor gave valuable and insightful info.

He challenged no one in the congregation.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.