Today is a make-or-break day.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Disney Institute executive resource debrief, spirit
Tag: Disney Institute
Disney Institute Leadership Excellence, spirit
Disney Institute class…
Disney’s Approach to Leadership Excellence.
Thesis statement…
We judge ourselves on our intentions, others judge us on our behaviors.
We begin our content with a profoundly simple yet simply profound leadership catalyst…
Vision.
What’s the difference between a vision and a vision statement?
Answer: Your future.
Next, we dive into Involvement, Accountability, Commitment.
Context: Involvement is training and development. Two entirely different genres. Most people think “training and development” is a fancy phrase meaning one thing. It’s two words meaning entirely different things.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Disney Institute Employee Engagement, spirit
Disney Institute class…
Disney’s Approach to Employee Engagement.
Thesis statement…
Culture by design, not by default.
Every organization has a corporate culture. Few (almost none) are by design.
Next, we ‘operationalize’ (form foundational corporate habits) our culture using…
Language and Symbols, Heritage and Traditions, Traits and Behaviors, Shared Values.
Then we mesh the four key tactics (in the previous sentence) with our four primary Human Resource functions:
Selection, Training, Communication, Care.
Note: i renamed them: Hire, Train, Inspire, Value.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Disney Institute Customer Service, spirit
Disney Institute class…
Disney’s Approach to Customer Service.
Thesis statement…
Exceed expectations, pay attention to details.
Next is the Disney Compass:
Needs, Wants, Stereotypes, and Emotions.
Next is our Common Purpose:
We create happiness by providing the finest in entertainment for people of all ages everywhere.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Going to Walt Disney World, spirit
Like i said previously today, praying for humility.
Why?
The curse of knowledge.
The wealth of experience.
The wealth of insight.
The insatiable desire to learn.
The insatiable desire to teach.
An 11-year absence from a Disney Institute classroom.
An 11-year absence from the Disney Institute facilitation team.
Plus, 11 17 years operating my own Disney speaking and advising business.
It’s a potent mix of “who-knows-what-could-happen”.
Note: Planning to lay low. Also planning to only speak when spoken to. Both of these are not in my wheelhouse.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.