Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
A lifetime of learning, doing, and then finally teaching the Disney Way.
Blessed.
At peace.
Content the work speaks for itself.
Happy present moment.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
The sustainable business excellence we could enjoy will always be trapped by what we are unwilling to give up.
The trap revolves around the effort we will need to summon. This universally feels like too much energy, time, money, and discomfort.
So we don’t do anything.
Even when we choose not to decide, we still have made a choice.
What kind of successful business enterprise do you long to become?
What’s missing from making that happen?
What are you willing to change?
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
The harsh reality is that satisfaction is dangerous.
At Disney, we are never satisfied.
Every day, all day, we are focused on exceeding expectations at every customer and employee touch point.
Sound like your organization?
Never satisfied.
Never.
Satisfied.
World-class organizational vibrancy must set a standard so high, it literally guarantees competitive immunity.
Think about it and imagine your organizational vibrancy being intentional and relentless about clearly outdistancing your competition.
Now imagine aiming for decent organizational harmony.
Decent harmony is not the goal.
Organizational vibrancy, harnessed from the interconnectedness of the business chain of excellence, is the goal.
Exceeding expectations is the goal.
World-class organizational vibrancy is the goal.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
People who want to change the world.
People who admire Disney’s Organizational Vibrancy best practices.
Outliers.
Misfits.
Weird people.
High achievers.
Driven people.
Hopeful people.
Optimistic people.
Visionary people.
People who are tired of excuses.
People who are tired of regrets.
Confused people seeking clarity.
People who are tired of formulaic templates.
People who want someone they can implicitly trust.
Committed people.
People willing to “burn the ships”.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Wouldn’t it be great if positive business excellence change just fell from Heaven?
But it doesn’t.
So ask yourself why you go to work each day. What’s the purpose? What do you contribute?
Is not your purpose to drive change, to make things better?
To make today a little, even if it’s imperceptible to most, better than yesterday.
To make this year better than last year?
To make your second career decade better than your first? And your third decade better than your second?
Business excellence transformation won’t just come to you. It won’t happen on your week-long vacation to the beach.
It won’t happen when you wake up in the morning.
No.
So why do you show up for work?
How do you find joy (and motivation) when you and your organization are stuck?
This is going to sound crazy but business excellence transformation happens when you need it to happen; the caveat is you’ve got to be willing to pay for it.
When you’ve run out of options you are close to a breakthrough. You are literally at the proverbial fork in the road.
Many fail to turn the corner because they couldn’t convincingly answer the previous questions about their purpose for showing up every day.
One direction leads to misery and frustration, the other to your first of many lucky organizational vibrancy breaks.
Looking back, you’ll wonder why you didn’t commit sooner.
Remember, business excellence growth is a long-term, never-ending process. Be thankful for all the years you and your organization struggled. Your struggle deserves the credit for bringing you to where you are now.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.