Customer Coaching

Cultural adjustment cycle image
Graph illustrates a new hire’s journey at Disney (or any organization). Image taken from social media, unknown source. Emotion: positive (top) and negative (bottom) vertical axis. Time: with company L-R on horizontal axis.

Customer coaching to become the category for service in your industry:

  • Create, maintain, and herald your Company’s bullseye target for gold-standard, world-class service.
  • Develop, train, and implement your Company’s service toolkit for consistently delivering world-class service in every interaction.
  • Carve in stone your Company’s purpose – a purpose so compelling that “purpose trumps task”, unleashing untold (free) discretionary effort, providing your Company competitive immunity.
  • To deliver world-class consistently excellent service, create and optimize a Company decision-making matrix based on putting the customer at the center of every interaction.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.