Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
A leader and a direct report are paired and each has a Post-it note. The leader writes the top three customer service priorities she expects of her direct report. And the direct report writes the top three customer service priorities she thinks the leader expects from her.
What are the odds the lists match?
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Leadership accountability challenges are common.
Why?
Lack of clarity.
If
What if the two post-it note lists matched?
What’s to gain?
What if they don’t match?
What’s to lose?
Finally, do you have company-wide standard buckets of focus? For example, at Disney, we have Employee, Customer, and Business buckets. Everyone is crystal clear on this.
Additionally, we have a second level of company-wide leadership standard buckets: Technical, managerial, and behavioral accountabilities. How well do you perform your responsibilities? How well do you
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Critical to being a great leader is to be crystal clear and use simple, key, repeatable messages.
The world is crazy and we are busy enough with everything we are supposed to pay attention to.
Therefore, make the most important things habit.
Engrained.
Automatic.
Habit.
Non-negotiable.
Something worth defending.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
(photo: This doesn’t happen by magic, it happens by being responsible.)
Every person should learn to take control of their life.
If anyone lives in a paradigm thinking their child(ren), spouse, sibling, etc will take care of their poor choices in life ought to consider one thing.
What if something tragic happens to them first?
Then what.
Banking on traditional thinking or past practice is potentially deadly.
And wears on the ones targeted with unspoken expectations for bailing someone else out.
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