Tag: clarity

Top 3 customer service priorities?

apple logo
Apple: It just works. Disney: Make people happy.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three customer service priorities she expects of her direct report. And the direct report writes the top three customer service priorities she thinks the leader expects from her.

What are the odds the lists match?

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Relax, don’t do it

Lake McDonald
GNP. Lake McDonald Lodge marina view. The sun is arriving for another trip across Earth’s sky.

No man can think clearly when his fists are clenched.

George Jean Nathan

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Hidden message was unintentionally created

Awoke at 3:30 AM with a Keynote Speaking business idea. Stayed up after writing it down. Too excited to go back to sleep.

At 4:00 AM i emailed an executive client with the following message, along with the photo in this post…

Did you catch the hidden msg?

Clarity of purpose ranks (ties) with being born, and becoming a dad.

The integrity of this profound belief is innocently illustrated in a random text.

Vision/purpose is THE most important of 19 blueprints.

How you amplify this as CEO is how well it will be heard (and received) in the far corners of your organization’s culture.

Be amazed and be amazing. There is no try, only do.

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Can you articulate your foundational values?

family values
In the moment we were asked to list our values. Few people can write theirs immediately.

Can you articulate your foundational values?

  • Honesty
  • Behave admirably
  • Personal responsibility
  • Self-control
  • Initiative
  • Fun

These are the six values i’ve used to teach, coach, and develop our son. Clarity is power.

What are yours?

There, see what i mean?

Clarity is power.

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Lean was my word for the year

Legacy Box note
Going the extra inch.

Lean was my word for the year three years ago.

A work in progress.

Lean meaning material things, processes, structure – everything it takes to live and manage our life.

Lean is a classic battle cry for less is more.

Expending serious effort so far in 2019.

Feels awesome.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.