Reliable spiritual mediocrity.
Do what the herd does and shoot for customer satisfaction. Or use exceptional focus and discipline to exceed every expectation at every touch point.
Disney over manages things most ignore or completely under manage.
It’s like an enlightening spiritual experience the way Disney creates such a consistently fantastic Guest experience.
Like drilling down to the insignificant detail of having a “Main Street Burger” on the menu, on Main Street, USA.
How can you visit Main Street and not have one?
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