Quote – Page 24 – Disney Customer Service Keynote Speaker

Creating spiritual Magic

You create your own spiritual vibe. Have fun, stay peaceful.
dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Spiritual Magic

6-second video: The DJ plays MJ. Good stuff.

Giant stage with colorful lighting — An attendee posted this on social this morning.

Dwell more on success and “lucky breaks” than mistakes and bad luck.
dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disneyland spirit

Meeting the early bird group of about a dozen people, at 7am-ish. By the way, had an Executive Coaching call from 6-7am (9-10am New York time).

Disney Customer Service Keynote Speaker, Jeff — Got here at 710am. Didn’t get called up to speak until 10:15AM. i knew this in advance.

Thinking on your feet is a super power. So is confidence.
dad

On a side note, today is Glacier’s 113th birthday. May 10, 1910.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

How peaceful can you get?

Disney Keynote Speaker, Jeff, Noel — Just arrived to LAX. Texted this to the Chip (the driver), so he’d know who to look for.

How peaceful and content can you get? Can you teach this to others?
dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

The spirit of Apple

iPhone packaging — Replacement iPhone for the one i cracked last week.

Trust is insidiously earned over time. It is eroded the same way, potentially.
dad

i love Apple.

i do not love policy inflexibility.

i do not love the good or very good employee who doesn’t share the commitment to customer loyalty that an excellent employee demonstrates.

Note: i like a good or very good employee but i do not love their lower level commitment.

The new phone replacement will never complete a full restoration from this afternoon’s iCloud backup in 15 hours – the time between receiving the new phone today and tomorrow morning’s departure for airport.

So i’m going to wait until i return home (4 days from today). Therefore, another three days are subtracted from the 10 days you get to return the damaged phone without getting charged. Subtract another five days for the phone to get to me.

Eight days.

Arriving home after hours on day eight means the ninth day is the earliest to ship back damaged iPhone.

Asked Apple Care (Cecilia) for a return deadline extension. She tried hard for 40 minutes but no one would budge on policy.

Gonna stop this riff here. Told her i’m ok being charged and then credited once Apple receives the damaged phone. But then she left me with doubt that the credit would be automatic and easy. Everything went South from there.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.