Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
How does this apply to me?
What?
The content.
i practice 4 approaches to help every audience hear, feel, experience, and reflect on the content.
Pick one thing, decide what you can tangibly do within 3 days, and go do that.
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Had to laugh and smile yesterday, Wednesday.
Asked our son to unpack what he meant when he told my wife he was proud of Tuesday’s Disney Customer Service 3-hour workshop.
He was joking.
Obviously, my feedback was, “You shouldn’t joke like that with Mom, because she didn’t know it was a joke.”
And based on the 30-minute debrief we had on the car ride home from the event, on every important client metric, had gave high marks.
He had only seen 60-minute or less keynotes, not the three-hour incredibly interactive session. For example, the audience never had time to fall asleep – too much thinking, doing, sharing, planning – all of it by design.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
My wife told me our son said he was proud of me.
He attended a half-day Customer Service and Leadership workshop i delivered for the top 36 executives for a nationwide restaurant company.
Heard this just before bedtime, this morning finds the details still unclear.
Perhaps the day will provide an opportunity for clarity.
Interestingly enough my son, who worked the event, and i conducted an extensive debrief on the 30 minute car ride home.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Just had a relapse epiphany.
Another blinding flash of the obvious.
Watched a brief clip of Simon Sinek and it hit me what it is about his style that has always felt off to me, but not until watching this clip.
First let me say he’s a brilliant and gifted speaker and storyteller.
The epiphany last night was the revelation of his absence of personal experience examples in his speaking.
As a speaker, it finally made sense.
Be passionate, tell stories, use personal examples.
Two out of three isn’t three out of three and i must ensure to avoid the same industry stereotypical standard.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Simultaneous translation gratitude goes to Diego (pictured above) and Vivian (whom i met after the photo opportunity).
The original goal – and i asked permission to do this publicly – was to say thanks to Diego and Vivian at the speech’s start so the audience could feel a connection to the Spanish voice in their ear, translating the Disney Creativity messages.
Dear Son, i forgot.
PS. Asked Thinking Heads to get their emails so i could apologize. They were gone soon after my speech.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
