
Growth mindset.
No slides.
Questions, common sense, and paradox.
Stories, activities, discussion, action plans.
You’re welcome.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.

Growth mindset.
No slides.
Questions, common sense, and paradox.
Stories, activities, discussion, action plans.
You’re welcome.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Guest Speaker from Disney: Exceeding Customer Expectations from Theresa Bastian on Vimeo.
Guess what? It’s intermission time for today’s posts. Enjoy the 3-minute 2009 video from the Orange County Convention Center.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.


When was the last time you saw a keynote speaker deliver their speech to an executive audience in a pair of jean shorts?
Have never seen it, but yesterday i became the first.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Seeing the speakers deliver their keynotes before you provides valuable intel. Most speakers are 100% un-interactive.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

The five-mile walk home from Disney’s Grand Floridian Resort and Spa Convention Center is invigorating. Knowing the walk will be reversed in an hour (at 5:30 AM) is a tangible blessing. It means i’m working at an in-person conference for the first time in 16 months.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.