Tag: Speaking

Tools

Disney Customer Service Keynote Speaker
You are a product of your closet friends and colleagues.

Draw circle. NWSE. Debrief Dad.

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Behind the scenes: Tools

Disney Cast Member only door
Cast Members only doors lead to “Backstage”.
  • Draw circle/NWSE: 1 min
  • Debrief Dad’s compass: 6 mins

7 mins total.

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Disney customer service blueprints

disney speaker Jeff noel's speech objectives
Here’s how i frame up the room expectations for the next hour (or day).
  • Goal
  • Tools
  • Reason
  • Consistency

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How does this apply to me?

GNP. Parental protection from the elements (wind).
GNP. Three adults, four kids. Mt Oberlin saddle.

How does this apply to me?

What?

The content.

i practice 4 approaches to help every audience hear, feel, experience, and reflect on the content.

  • Prevailing wisdom
  • Business application
  • Their specific application
  • A 72-hour challenge

Pick one thing, decide what you can tangibly do within 3 days, and go do that.

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He was joking

Disney Keynote Speaker
This keynote was only 20 minutes. It’s on You Tube and is packed with activities that kept me off the red circle.

Had to laugh and smile yesterday, Wednesday.

Asked our son to unpack what he meant when he told my wife he was proud of Tuesday’s Disney Customer Service 3-hour workshop.

He was joking.

Obviously, my feedback was, “You shouldn’t joke like that with Mom, because she didn’t know it was a joke.”

And based on the 30-minute debrief we had on the car ride home from the event, on every important client metric, had gave high marks.

He had only seen 60-minute or less keynotes, not the three-hour incredibly interactive session. For example, the audience never had time to fall asleep – too much thinking, doing, sharing, planning – all of it by design.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.