Stereotypes serve you

patient service stereotype worksheet
Unknown source: patient ‘customer’ service stereotypes worksheet.

Understand positive and negative stereotypes about individuals, groups, and events important to you.

Why?

So you can leverage (exploit) the positive and mitigate (destroy) the negative.

You can understand this as a service provider and as a service receiver.

Accentuate the positive. Mitigate the negative.

Why?

To exceed expectations.

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