Tradition – Disney Customer Service Keynote Speaker

Siren’s Prayer

Beargrass in Glacier National Park, 2019.

Somewhere near 2005 whenever we heard a siren (ambulance or firetruck), i would say an original prayer with the Family. Explaining to our young son that many times an ambulance or firetruck is summoned from an abundance of caution. But the thing is, i told him, sometimes it’s a serious emergency and bad things could happen, and we should pray positive energy and hope in the Family’s direction and for the emergency crews as well.

A siren’s prayer:

Dear Heavenly Father, please bless the driver and the helpers with your wisdom and guidance. And please bless the Family or Families with Your Grace, Your Mercy, and Your Never-ending Love.

Don’t let what you can’t do stop you from what you can do.

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Gratitude mindset

Gratitude mindset is a gift we give to others and to ourselves. It is elusive though because of stress.

The last time we volunteered to deliver Food for Families on Easter morning, i said never again.

There has been a steady increase in undeliverable addresses. Meaning you have food and an address to deliver it to, but the address cannot be located with Google Maps, nor in person.

We have decided to move forward with our Thanksgiving, Christmas and Easter morning tradition.

How? Why?

Why is a no-brainer. It helps others.

How? We simply surrender to what we can’t control. Undeliverable addresses means that food will be gifted to someone else.

Note: i have initiated to the Ministry, the idea of a digital process enhancement for capturing undeliverable and/or non-existent addresses.

Don’t let what you can’t do stop you from what you can do.

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Was the Priest really surprised?

The Baptism of the Lord — This is a big deal in Christianity’s early history. Two days ago, January 13, 2019.

Was the Priest really surprised?

While delivering his Sermon a few days ago, he reached a point where he asked the entire congregation, “Are you on fire?

Crickets.

He asked a second time.

A few crickets woke up, but an overwhelming lack of outward expression.

Leaning over, i asked my Family, “Would you have been embarrassed if i had shouted?”

“Yes.”

In a generally conservative, subdued Catholic Mass, it’s challenging to expect an audience to go from zero to 60 in the blink of an eye.

So Father John’s surprise surprised me.

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So the Catholic Priest wipes out his iPhone at Mass

Catholic Priest using technology — Father Benjamin wiped out his iPhone while delivering the Homily yesterday.

What inspired me about Father Benjamin using his iPhone to read some scripture to support his Homily was how untraditional it was.

There had to be older parishioners who gasped.

You know, “Kids these days with their devices, blah, blah, blah.”

Yeah, and adults these days with their divorce rates, obesity, and hypocrisy.

Anyway, Father Benjamin’s passion for his message yesterday resonated with a 59-year old Dad in the very back row.

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Operationalize your personal culture with traditions

Orlando Disney Keynote Speakers — April 2011.

Operationalize your personal culture with traditions.

This is a concept i learned at Disney.

You can be intentional about designing your organizational culture.

If you’re not intentional then your culture is heavily influenced by random and unintentional things, people, and events.

In 1999 we volunteered to deliver “Food For Families” on Thanksgiving morning. One month later we did it again on Christmas morning.

As we entered the new millennium, we discovered that we could volunteer again on Easter morning.

So here we are, Easter morning 2018, about to head out to do what we always do on Easter morning.

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