The Father of modern day creativity?

Walt Disney photo hanging on Disney Cruise Ship coffee shop wall.

The Father of modern day creativity?

Walt Disney.

Wondering where Walt’s spirit was on this day (week, month, year).

Was he bathed in peace and contentment?

Was he present in every moment?

Was he an example for his family, friends, and colleagues?

Tomorrow is Cheryl’s Disney retirement party. Looking forward to seeing her cumulative organizational value, her world-class contributions, and humble legacy bring her overwhelming peace and contentment.

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Celebrate You

Annual Disney Cast Member years of service awards are coming up soon.

Straight out of the Disney Culture playbook…

Take care of the people who take care of your Guests.

That context neutral business insight is easily transferable to your personal life…

Take care of yourself so you can take care of others (including yourself).

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Go the extra mile

Disney University hallway
World-class Customer Service reputations are earned, maintained, and improved day after day, for decades.

Go the extra mile.

Right now, i guarantee you can easily and quickly name at least two reasons why going the extra mile is a flawed proposition.

Why then, do we hold tightly to the belief system that exalts this as the only choice for world-class customer service?

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Leadership accountability challenges

Disney intersection east side
On our (Disney) Eastern border, we head North toward Magic Kingdom to go home.

Leadership accountability challenges are common.

Why?

Lack of clarity.

If i asked you and your boss to each grab a post-it note and privately write down your top three work priorities, would your list match your boss’s?

What if the two post-it note lists matched?

What’s to gain?

What if they don’t match?

What’s to lose?

Finally, do you have company-wide standard buckets of focus? For example, at Disney, we have Employee, Customer, and Business buckets. Everyone is crystal clear on this.

Additionally, we have a second level of company-wide leadership standard buckets: Technical, managerial, and behavioral accountabilities. How well do you perform your responsibilities? How well do you manage time, money, and resources? And how well do you demonstrate the desired leadership behaviors.

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Paying attention to details is a religion at Disney

Disney attention to detail
Paying attention to the smallest details is a “religion” at Disney.

Paying attention to details is a religion at Disney.

In the photo above, i spotted a concrete chip and immediately stopped Rob (we were leaving Magic Kingdom) and went on a riff about concrete.

i asked him what color concrete is when it leaves the concrete factory. His correct answer was “sidewalk grey”.

Yet you won’t find that in the Magic Kingdom.

And none of the colored concrete is painted. Why? Because when it chips, you’d notice the color difference right away.

No one thinks about concrete when they visit a Disney Themed area.

We (religiously) aim to keep it that way.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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