Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
How many teens insist on attending Sunday morning Church?
At 8:45AM Mass yesterday, our Son and i sat five rows from the front and center.
We generally sit last row, far left.
Cheryl was home, sick.
Like a Disney Guest asking what time is the 3-o’Clock parade, i leaned over and asked, “Are these seats ok?”
He said something like, “I’d rather not even be here.”
(i felt the same way when i was a teenager, and this lasted for a couple decades)
Almost instantaneously, i got my phone out and typed…
Nurturing a youthful spiritual foundation for Faith, Hope, and Love is one of those.
Ps. Had a pen, but nothing to write on.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
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Will “The Church” embrace digital disruption?
On the photo’s right is me thinking about having a collection app on our phone for when the donation baskets (one for the Church and one for Stewardship) come to us.
This would give the physical signal that we have taken action.
Currently, we automatically give electronically every three months (once a quarter). So when the baskets come to us, we don’t do anything except pass them ahead. It appears as if we don’t give.
PS. The acronym NYE in the photo above stands for New Year’s Eve.
Yesterday was New Year’s Day for the Catholic Church – the first Sunday of Advent.
Our Priest asked the congregation if we had celebrated NYE the night before.
His point, most of us were unaware.
But we are certainly aware of the secular NYE celebration opportunities.
What if we were equally, if not more, aware of the beginning of the Messiah story?
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
You must be obsessed with continuously improving your Customer experience if you want your Customers to believe that you love them.
#loyalty
#EmployeesAreCustomersToo
PS. You do not need to be obsessed with continuously improving your Customer experience but you do need to worry about your competitors worrying about it.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.
There are four world-class basics that make up the Disney Customer Service architecture.
i have been teaching our Son (now 18) these Disney blueprints since he was six years old.
We are both more compassionate human beings because of this student-teacher-student relationship.
Everything i learned, did, and taught from 32 years as an insider and two-time Walt Disney Lifetime Achievement recipient has been synthesized into brilliantly simplistic DNA.
No one i know has deconstructed Disney’s operational DNA and reconstructed it in such a useful way.
It’s as if there has always been a (divine?) plan for me to wait until i was 40 to begin a (speaking) career i never saw coming and never knew i was born to fulfill.
It inspires, excites, and motivates me to offer such a unique professional development opportunity to the world.
Disney Institute Customer Service Keynote Speakers, my friends and former colleagues, will share a corporately-approved speech, and i highly recommend either of us to help you.
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
If you want to stay on this site and read more posts from this Blog, click here.