Category: Disney Customer Service book

Intentionally took him to Publix well before Hurricane Matthew

Hurricane Matthew Orlando
20 minutes after arriving at our house, i took our son to Publix. He has only a vague memory of the 3 hurricanes in 6 weeks from 2004.

 

Hurricane Matthew Orlando
We needed milk and could use a loaf of bread. It looks like she’s having a hard time deciding even though the choice is obvious.

 

Hurricane Matthew Orlando
We were not in a hurry and we were not stocking up. i had been away for 4 days…we also needed milk, bananas and eggs.

 

Hurricane Matthew Orlando
As i was paying our $35 bill, our son tapped me to turn around to see the next aisle.

 

Intentionally took him to Publix well before Hurricane Matthew.

Why?

So he could see what it’s like when we react at the last minute.

Had been gone for four days and when i returned home, all we needed was milk, bananas, and eggs.

He also got to see the massive lines at the gas station, even though we were not under an evacuation order.

 

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The Disney Touch – spiritual

Disney speaker jeff noel
Remembered this engaging activity yesterday and captured a quick note as i was heading to a meeting. Find a million ways to serve like you mean it.

 

Southwest airlines confirmation
Upcoming business trip. When the student is ready, the teacher will appear.

 

The Disney Touch.

It ain’t the Magic that makes it work, it’s the work that makes it Magic.

Nothing changes if changes aren’t made.

How bad do you want it?

Simplicity is operational genius.

The basics: Faith, hope, love.

 

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This website is about our SPIRIT. To enjoy posts about our MONEY, click here.

 

We’ve been living with this for 12 years now

Pediatric Gastroenterologist
Mid-afternoon, routine six-month checkup yesterday. We’ve been on a journey for 12 years. The wall poster is the digestive system. Imagine having 11 colonoscopies at 16.

 

We’ve been living with this for 12 years now.

It will never go away.

Not until a cure is found.

One of two reasons i left Disney.

The other reason is i didn’t want to be on the road during his High School years.

 

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This website is about our SPIRIT. To enjoy posts about our MONEY, click here.

 

The Art of Disney Customer Service

Disney customer service author jeff noel
How a business that serves customers yet operates without processes and structure to intentionally creates Magic moments, is, well, weird.

 

The Art of Disney Customer Service: World-class strategies and tactics learned from 30-years at Disney

 

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This website is about our SPIRIT. To read today’s post on my WORK website, click here.