Category: Disney Customer Service book

.serve .differently

Walt Disney World Railroad photos
Photo: October 11, 2016.

 

.serve .differently

• • • • •

Serve like you mean it.

 

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Customers

Disney Customer Service keynote speaker
Magic Kingdom yesterday (Sept 19.2016) at 6am. Post written 3 months ago.

 

World class customer service is simple. It’s also elusive. The challenge is creating scalable processes to ensure it happens at every single customer touchpoint. All day. Every day. Learn more.

(Exceed expectations, pay attention to details.)

 

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

5 Customer Service questions

5 Customer Service questions:

  1. Does every single employee know the bullseye for customer service?
  2. Does every employee know how to evaluate every Guest holistically (360 view)?
  3. Does every employee know our unifying goal?
  4. Does every employee know our prioritized decision-making matrix?
  5. Does every employee know our seven service behavioral guidelines?

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Benefits? Maybe

rethink
The source of the 3 R’s.

 

re-Think

re-Prioritize

re-Commit

D’Think

Build

Transform

Legacy

Satisfied?

Hunger

Hope

Grit

Habits

Truth

Magic

Note: Author name intentionally lower case. A personal symbol of humility despite being in the spotlight.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Six benefits for listening to a Disney Leadership expert

2016 Most admired companies
Photo of Fortune’s website from my iPhone.

 

Six benefits for listening to a Disney Leadership expert

  1. Align your leadership values with your vision
  2. Create a leadership culture by design
  3. Become the category rather than striving to be the best your category
  4. Consistent, long-term growth designed to clearly outdistance your competition
  5. Harness the staggering creative talent within your team
  6. Create a culture every employee believes is worth defending

Or, you could hire someone else. There is no shortage of leadership advice.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.