Category: Disney Customer Service book

Excellence present and absent

tent repair lit
Not excellent clothing repair material. Necessity is the mother of invention. But the oversized needle was the only option.

Excellence present and absent.

What if it did on both accounts?

Meaning, things are excellent when you are present and things are excellent when you are absent.

The first exercises authority. The second exercises influence.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

World-class avoids the snooze

Disney Customer Service Keynote Speaker
You are a product of your closet friends and colleagues. You are product of your habits too.

Positive, uplifting quotes are wonderful. They give us the same warm and fuzzy feeling a shot of whiskey provides to an alcoholic. But you’ll never see anyone world-class doing shots before they do important, inspiring work.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Your real competition

mountains
You can pull over at the scenic overlooks. You can park and hike. Both are good. One is vibrant.

The others around you aren’t your competition, although we are tempted to live in that paradigm.

Our old habits of banking on hope and enthusiasm, yet not being willing to .think .differently will fail us.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Know but not do?

sand hill crane
Get outside. It’s good for you. Do you have Nature deficit disorder?

Years ago one of my favorite Disney colleagues, Dennis Frare, shared a statement that is one of the most profound truths i’ve ever heard.

To know is to do. To know and not do, is to not yet know.

Dennis Frare, Disney Institute colleague

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.