Category: Disney Customer Service book

Never, ever

Disney trinkets
Not sure. Could be Glacier National Park. Might be Castaway Cay.

So yeah, no, i never wanted to be a public speaker.

No dream.

No wish.

Not even a remote thought that just randomly came and went.

Never.

No desire nor interest ever happened, ever, before Carol called.

Ever.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

No idea what you’re talking about

Roy O Disney statue
Saint Roy. Roy came out of retirement after Walt died in 1966. Roy stood here in 1971 to deliver the dedication speech.

i normally let internal calls go to voice mail on a super busy day, because if it’s urgent, they can page me – this was 1998, in the pre-mobile phone era.

“May I speak with Jeff please, this is Carol from Disney Institute.”

“This is Jeff?”

“I need to schedule your lunch meeting with Steve Heise.”

“I have no idea what you’re talking about. You’ve got the wrong Jeff.”

“You’re Jeff Noel, right?

“Yes. But i have no idea what you’re talking about.”

Carol said she’d investigate and call me back.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Great parents get this

Incredibles toy set
Every parent. Mr Incredible. Mrs Incredible. Sounds about right, right?

Great leaders never underestimate the power of being clear, concise, and compelling.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Always nurture hope

man standing in silhouette
You are the CEO of You, Inc. The spotlight is always on you to live with excellent habits.

Never know what might have been.

Never know how effective our impact could have been.

Never lived up to the hopes our leaders had for us.

Never lived up to the hopes you had for yourself.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.