Quotes – Page 23 – Disney Customer Service Keynote Speaker

Depends is infinite

Two guys on a mountain top — To be here at sunset and not panic is possible if you are focused and disciplined.

It depends.
dad

Literally every question i got at Disney Institute for 15 years (1999-2014) was answered with, “It depends.”

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Floor plans, doors, windows, stairs, closets, etc

Big cloud at sunset — While selecting this photo from my voluminous iPhone photo library, i mistook it for Glacier’s Continental Divide profile from far away. After adding it and starting this post, realized it’s my backyard tree line from our roof. Context, focus, and randomness all work together for a greater good.

The satisfaction from risk taking dwarfs the satisfaction from waiting and doing nothing.
dad

Customers:

Solicit ‘extra-inch’ culture story from each cabinet member weekly. * copy me 08.19.22
Share one ‘extra-inch’ culture story in every town hall mtg
Have someone compile every ‘extra-inch’ culture story (copy me 08.19.22)
Create ‘extra-inch’ culture stories viewing area (use multiple, diverse, redundant methods) (copy me 08.9.22)

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Spiritually out of office alert

Santa character on a house deck — “Does Santa have your attention now?”

Disney Customer Service basic, “Make eye contact and smile.”
Disney’s Seven Service Guidelines (circa 1990’s)

Spiritually out of office alert…

Assuming we have agreed our out-of-office alerts have ample opportunity for helpful details, let’s proceed farther.

What opportunities remain for going the extra inch in simple, scalable, out-of-office alerts?

Look no farther than the Employee Pillar.

History, customs, icons, values.

Can the way you craft your enterprise-wide out of office alerts embed cultural DNA?

Assuming yes, what is the low-hanging fruit?

The lamp?

“Pure Nursing”?

Galen’s colors?

Other taglines, words, images, quotes, history, values?

Our journey to understand how seemingly insignificant, robotic (even dogmatic) our out-of-office alerts are, suddenly, we see small details — important Galen details — that add Galen ‘Magic’ to the customer’s experience.

All this opportunity to surprise and delight, and it’s coming from a seemingly insignificant OOO alert.

Wow!

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Daily gratitude is a thing?

Facebook post screenshot with a bald man and full beard — No idea who Peter is, or even if he’s a real person, or if that’s his picture. Of course Google would help verify, but that’s my point, who verifies our constant information intake?

i am insanely grateful for the concept of gratitude.
dad

i spend all my time these days, months, years in constant gratitude.

It’s a bit self-centered.

Why?

Because it overwhelmingly benefits me.

Being present facilitates the plethora of blessings in our Universe.

For example, having a Sun 93-million miles away that faclitates the warmth that keeps us alive and grows crops…how amazing is that?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Thrill of hopeful spirit

Candle in someone’s living room — Photo: Cheryl, Christmas morning.

Excited woman sitting on living room floor — Somebody got a new iPhone.

Woman with festive attire next to a Christmas tree — Somebody created and hosted a fun Christmas present opening game, featuring Australian trivia.

15-second video: Christmas morning (yesterday) started with an Australian trivia game.

Wishing you peace in your soul, joy in your spirit, and love in your heart.
dad

Every day.

All day.

Day after day.

Until death do us part.

And then, then for an eternity.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.