The supreme goal

Epcot’s spaceship Earth at night
The wow-factor lasted several minutes.
7-second video: The wow-factor is alive and well at Walt Disney World.

The supreme goal of every customer interaction is to get the customer to think or say the word, “wow”.

dad

Note: If Disney was a religion, its dogma is exceeding Guest expectations in every detail.

•  •  •  •  •

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.