![Apple Watch stop watch screen](https://jeffnoel.org/wp-content/uploads/2022/10/932A5051-354C-4D95-A300-491F3A8B6F44-768x1024.jpeg)
![bank document](https://jeffnoel.org/wp-content/uploads/2022/10/EE3CF994-6978-474F-95D4-7EEF64ACDADA-768x1024.jpeg)
Gonna keep this short and sweet.
SunTrust (now Truist, a few months ago) let $40 be more important than a 24-year customer.
The error was no one’s fault, but is was easily fixed.
The Branch Manager (had a scheduled appointment) could not authorize $40. Reminded how awesome marketing can be, and how disconnected operations can be…
![](https://jeffnoel.org/wp-content/uploads/2022/10/710BB568-F536-40D5-87F7-8E6BAD43C35A-1024x768.jpeg)
• • • • •
This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.