Disney taught me to exceed expectations by paying attention to details.
The essence is to pay attention to details that 99.9% of any audience will never notice.
Why invest time, effort, and or money on something “no one” notices?
Why? Because someone will notice and they will be blown away – the lucky recipient of the wow-factor.
The ripple effect from working in an organization that always does this is that you can transfer the practice into whatever role you play in your company.
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