Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Pack light and carry a big heart. One small backpack for all essentials for the five day, four night trip to Disneyland. A second empty, smaller backpack for carrying any souvenirs home.
And one giant heart too big to fit in any suitcase or backpack, yet sized right to carry everywhere, anytime.
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Reliable spiritual mediocrity.
Do what the herd does and shoot for customer satisfaction. Or use exceptional focus and discipline to exceed every expectation at every touch point.
Disney over manages things most ignore or completely under manage.
It’s like an enlightening spiritual experience the way Disney creates such a consistently fantastic Guest experience.
Like drilling down to the insignificant detail of having a “Main Street Burger” on the menu, on Main Street, USA.
How can you visit Main Street and not have one?
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Do I worship Walt Disney? Nope. Do I consider him my most important business mentor. Yep.
Do I count my blessings for everything that Walt Disney World stands for? Do you?
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