Saint Roy. Roy came out of retirement after Walt died in 1966. Roy stood here in 1971 to deliver the dedication speech.
i normally let internal calls go to voice mail on a super busy day, because if it’s urgent, they can page me – this was 1998, in the pre-mobile phone era.
“May I speak with Jeff please, this is Carol from Disney Institute.”
“This is Jeff?”
“I need to schedule your lunch meeting with Steve Heise.”
“I have no idea what you’re talking about. You’ve got the wrong Jeff.”
“You’re Jeff Noel, right?
“Yes. But i have no idea what you’re talking about.”
Carol said she’d investigate and call me back.
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World-class organizations achieve, maintain, and consistently improve their cultural reputation. Many organizations, and teams, never know what this feels like.
The “what if” usually has an ending sounding like this, “I’ll never know?”
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