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There’s no room for average customer service at Disney.

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None.

Zero.

It’s a crying shame, isn’t it?

Because you’ll never know.

Never know what might have been.

Never know how effective your impact could have been.

Never lived up to the hopes your leaders had for you.

Never lived up to the hopes you had for yourself.

Satisfaction is dangerous.

They say only the mediocre are at their best every day.

The antidote is obvious.

Seek out timeless Disney Customer Service wisdom.

Embrace simple, profound, industry-neutral Customer insights.

Begin today to rethink, reprioritize, and recommit your time and effort.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Detouring to wonder why

To wonder why?

Detour.

A different route to get somewhere; usually unplanned, unexpected, often scary and inconvenient.

What if we detoured in our journey to understand, and practice, the world-class, Disney Customer Service key drivers required to become and stay a world-class customer service organization?

The “what if” usually has an ending sounding like this, “I’ll never know?”

Why?

Because it’s safer, more convenient, and easier to manage the unexpected and unplanned if we just get back to the job at hand, which is to maintain your current customer service reputation.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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It’s Not The Customer Service Magic That Makes It Work

It’s the hard Disney Customer Service work that makes it Magic.

It comes down to being focused and disciplined.

1. Focused on the basics.
2. Disciplined to never take our focus off the basics.

Seems ridiculously simple right?

It is.

Remember, though; simple doesn’t mean easy.

If focus and discipline were easy, we’d all be amazing at world-class customer service.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney’s Single Biggest Customer Service Success Secret Revealed

Disney over-focuses on the same things others under-focus on or ignore.

Disney’s Customer Service banks on being intentional where others are unintentional.

This is the key to Disney’s long-term success.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

The Four World Class Customer Service Basics, Disney Style

The four customer service basics will be revealed in the book.

For now, here are some thought-starters:

Never get bored with the basics.

Focus and discipline.

Excellence.

Exceeding expectations.

All day.

Every day.

Never be satisfied.

The road to excellence has no finish line.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.