Tag: Service

The secret shortcut to Customer Service

Disney customer service author Jeff Noel writing on iPhone
Writing from anywhere and everywhere at Disney Springs. Each corner ignites another dormant Disney insight and or story.

The secret shortcut to Customer Service

Okay, ready for this?

Disney’s secret customer service shortcut?

The long way is the shortcut.

Have said it before and will say it again, at Disney, it’s not the Magic that makes it work, it’s the work that makes it Magic.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Chances are you were amazing

Disney creativity and innovation author Jeff Noel's foot at Disney Quest
Just for context.

Chances are you were amazing

In fact, bet a dollar (my top bet, and the only amount bet when i’m sure of winning) you were inspiring.

Remember what you did and how it felt afterward when you could smile and know you did what you thought you couldn’t?

There are certain truths that when we hear them, we easily nod in agreement.

How about this one…

When there’s something we are highly motivated to do or not do, we get it done.

While this book contains the world-class customer service basics, none of that timeless wisdom matters if you aren’t compelled to burn the ships.

Had a High School science teacher say, “Repetition is the mother of all learning.”

Burn the ships (BTS), or some other mantra that inspires you the way BTS inspires me – that’s what we need to tell ourselves over and over (and over).

One more thing, chances are you are still amazing.

Betting a dollar on that too.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

What happens to customer service when there’s no urgency?

Disney customer service author Jeff Noel writing at USATF Annual meeting at Disney
United States Track and Field Annual Meeting at Walt Disney World Resort. Yes, you can even write from there.

What happens to customer service when there’s no urgency?

What happens to you when there’s no customer service urgency?

Recall what you accomplished when you had something super urgent?

Write it down now: What was it, why was it urgent, what was the outcome and why?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Trapped in our customer service culture comfort?

Orlando Eye Ferris wheel
Relatively new Orlando icon, The Orlando Eye on International Drive. Went for a walk while having new tires added.

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Trapped in our customer service culture comfort?

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The customer service organization we could become will always be a barrier to what we are unwilling to give up.

The barriers revolve around the effort we will need to summon. This universally feels like too much energy, time, money, and discomfort.

So we don’t do anything.

Even when we choose not to decide, we still have made a choice.

What kind of customer service leader do you long to become?

What’s missing from making that happen?

What are you willing to change?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.