Live like you mean it – Page 21 – Disney Customer Service Keynote Speaker

Reliable spiritual mediocrity

Reliable spiritual mediocrity.

Do what the herd does and shoot for customer satisfaction. Or use exceptional focus and discipline to exceed every expectation at every touch point.

Disney over manages things most ignore or completely under manage.

It’s like an enlightening spiritual experience the way Disney creates such a consistently fantastic Guest experience.

Like drilling down to the insignificant detail of having a “Main Street Burger” on the menu, on Main Street, USA.

How can you visit Main Street and not have one?

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This morning’s 45-minute keynote may direct a little traffic to Twitter. Hope so.

And every morning should direct some Twitter traffic to #HumbleServant.

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In our daily walk, is not every step the opportunity, the obligation, to own our leadership moments?

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Our daily choice is simple on what to carry with us.

Pick bravery or pick fear.

Be resolute.

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Anything is possible to those who believe. Right?

Knowing this is one thing. But knowing is different than doing. Without doing, it’s closer to being imaginary.

Doing it is different – it becomes real.

How many of our days are we living “for real”?

Does this apply to exercise? Should it?

First four miles of intentional negative splits (each gets faster than the one before).

Next, three miles of settling into a comfortable pace, not knowing how far the run will be.

Notice mile eight was significantly faster than all the other miles.

Haven’t run eight miles in 30+ years.

Ran a cool down ninth mile and then walked nearly two more miles to return to the car.

In your service to others, don’t forget to serve yourself.

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