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There’s no room for average customer service at Disney.

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None.

Zero.

It’s a crying shame, isn’t it?

Because you’ll never know.

Never know what might have been.

Never know how effective your impact could have been.

Never lived up to the hopes your leaders had for you.

Never lived up to the hopes you had for yourself.

Satisfaction is dangerous.

They say only the mediocre are at their best every day.

The antidote is obvious.

Seek out timeless Disney Customer Service wisdom.

Embrace simple, profound, industry-neutral Customer insights.

Begin today to rethink, reprioritize, and recommit your time and effort.

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