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Customers
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Let’s review the suggested cultural blueprints implementation plan.
The Building owner is the CEO.
Deliverables from Leader Champions are doors, windows, stairs, closets, etc.
Crucial note: Every employee, at every level, must explicitly understand the four critical service building blocks.
The Bullseye: Wow. Exceed expectations, pay attention to details. Extra inch versus extra mile.
360 Analysis: Needs, wants, stereotypes, emotions.
Unifying Goal: Purpose versus task. Discretionary effort.
Decision Tree: Prioritized decision-making matrix. Non-negotiable, famous for, business need.
All collaborative efforts by executive leaders and the cross-functional teams should revolve around simple, focused, energetic, creative, visionary, and scalable outcomes – blueprints for an organizationally vibrant culture.
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