Cultural Customer Service Blueprints Implementation Plan

Disney’s Wilderness Lodge
Win the morning, win the day.




Let’s review the suggested cultural blueprints implementation plan.

The Building owner is the CEO.

Deliverables from Leader Champions are doors, windows, stairs, closets, etc.

Crucial note:  Every employee, at every level, must explicitly understand the four critical service building blocks.

The Bullseye: Wow. Exceed expectations, pay attention to details. Extra inch versus extra mile.

360 Analysis:  Needs, wants, stereotypes, emotions.

Unifying Goal: Purpose versus task. Discretionary effort.

Decision Tree: Prioritized decision-making matrix. Non-negotiable, famous for, business need.

All collaborative efforts by executive leaders and the cross-functional teams should revolve around simple, focused, energetic, creative, visionary, and scalable outcomes – blueprints for an organizationally vibrant culture.


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.