Disney Customer Service Book Chapters

man writing on iPhone at Skipper Canteen
Ceiling fan is the final clue.


Disney Customer Service Book Chapters

  1. Prologue
  2. Disney Customer Service Beliefs
  3. Why? (not what and how)
  4. Disney’s Customer Service Basics
  5. So What?
  6. Disney Customer Service Stories

Note: In 30 years as a Disney Cast Member and Leader, never once called Guests customers. Not once.

It’s kinda fun to do the impossible.

Walt Disney

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.