Book – Page 40 – Disney Customer Service Keynote Speaker

2016 Disney Dream Cruise Day 1 at Port Canaveral

Walt Disney Partners statue on bookshelf — A replica of the Walt Disney World “Partners” statue in front of Cinderella Castle. This one is only six feet from where i’m typing this.

Today is our 2016 Disney Dream Cruise Day 1 at Port Canaveral.

Google maps says it’ll take 75 minutes to drive the 68 miles.

Love that i’ll be able to write the Disney Business books every day from the Disney Dream, since it is “on Disney property”.

Last night i did the math – for the first time ever – and discovered our home is less than one mile from the closest Walt Disney World property line. This is a straight, as-the-crow-flies line.

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

Sustainable customer trust

Disney Cruise Line app — Free in-house (Ship) texting service.

Sustainable customer trust?

Today’s posts were inspired by this one.

(the repetition in today’s posts is intentional and by design, to illustrate why it’s important, and why it’s challenging – people do not like seeing the same thing over and over – one of your first organizational hurdles is solving for this)

Most executives, most staff, and most organization spend the majority of their days doing good or very good work.

This creates a leadership culture where good, or very good, is the bullseye by default.

What if excellence was the bullseye, by design?

What would it take for executives, staff, and the entire organization to spend most of their days doing excellent work?

The “what would it take” is precisely what my Disney-inspired corporate architecture solves for.

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

Customers

Bullseye

Every single employee is crystal clear on the center of your preeminent customer service goal. Every employee hits the target all day, every day.

360 Analysis

Needs, Wants, Stereotypes, Emotions

For customers and employees.

Unifying Goal

Every employee in every job classification has the same corporate-wide goal.

For example:

We exist to help that person help that person. (Healthcare Education)

Make sure every Guest has the best vacation of their entire lives. (Walt Disney World)

Decision Tree

In this order, by every employee, all decisions are made: Non-negotiable, famous for, business need.

Consistency is the hallmark of great service and this is the only way to ensure it.

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

The three most magnificent days in our life

Three Disney pumpkins — Three is a symbolic number in many cultures.

In 2009, i began a 10-year journey to live as though June 8, 2019 (60th bday) is my last day. (there, i said it publicly)

Everything in life i want to accomplish was assigned a completion date.

To die with no regrets seemed lofty.

A decade seemed reasonable.

The goal is to die with peace and contentment. Peace with who i am. Content with what i have (way more than material things, btw).

And to celebrate death as the third most magnificent day in our life.

The first two included the day we are born and the day we figure out why.

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

Sunday was a great day

Disney Fairy Tale Wedding on the walk to write.

Epcot Japan Entertainment — First, lunch at Japan.

Epcot Guests — Epcot 2016 Food & Wine Festival, yesterday, on the walk to Innoventions West.

Epcot milestones — Lots happened the year i started at Walt Disney World, 1982.

Yesterday was a great day.

How often do we catch ourselves saying that to ourselves?

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This website is about our SPIRIT. To enjoy posts about our WORK, click here.