Book – Page 41 – Disney Customer Service Keynote Speaker

Customers

Every single employee is crystal clear on the center of your preeminent customer service goal. Every employee hits the target all day, every day.

Needs, Wants, Stereotypes, Emotions

For customers and employees.

Every employee in every job classification has the same corporate-wide goal.

For example:

We exist to help that person help that person. (Healthcare Education)

Make sure every Guest has the best vacation of their entire lives. (Walt Disney World)

In this order, by every employee, all decisions are made: Non-negotiable, famous for, business need.

Consistency is the hallmark of great service and this is the only way to ensure it.

• • • • •

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

In 2009, i began a 10-year journey to live as though June 8, 2019 (60th bday) is my last day. (there, i said it publicly)

Everything in life i want to accomplish was assigned a completion date.

To die with no regrets seemed lofty.

A decade seemed reasonable.

The goal is to die with peace and contentment. Peace with who i am. Content with what i have (way more than material things, btw).

And to celebrate death as the third most magnificent day in our life.

The first two included the day we are born and the day we figure out why.

• • • • •

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

Yesterday was a great day.

How often do we catch ourselves saying that to ourselves?

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This website is about our SPIRIT. To enjoy posts about our WORK, click here.

The Disney Touch.

It ain’t the Magic that makes it work, it’s the work that makes it Magic.

Nothing changes if changes aren’t made.

How bad do you want it?

Simplicity is operational genius.

The basics: Faith, hope, love.

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This website is about our SPIRIT. To enjoy posts about our MONEY, click here.

We’ve been living with this for 12 years now.

It will never go away.

Not until a cure is found.

One of two reasons i left Disney.

The other reason is i didn’t want to be on the road during his High School years.

• • • • •

This website is about our SPIRIT. To enjoy posts about our MONEY, click here.