Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
We don’t know what we don’t know.
Ignorance is bliss.
Unawareness is a deadly combination for anyone claiming they desire excellence.
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This website is about our SPIRIT. To enjoy posts about our MONEY, click here.
The Art of Disney Customer Service: World-class strategies and tactics learned from 30-years at Disney
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This website is about our SPIRIT. To read today’s post on my WORK website, click here.
Disney Customer Service summary:
If you convince your customers they are loved, they will return. The harsh reality of most customer service programs, however, is that they focus on customer satisfaction, which is actually detrimental to your reputation.
The Bullseye | 360 Analysis | Unifying Goal | Decision Tree
There’s a goal, a bullseye, a sweet spot when it comes to customers, and most companies assume their staff understands this goal. But if you ask, you’ll get a different answer from every employee because the vision and culture is unclear; it was never explained well during training. Customer satisfaction, most would say, is the goal. And that’s where most businesses fail. Customers want to be delighted and surprised, and the way to make that happen, every time, is to be sure your entire team understands one unifying, common goal. Can you imagine your entire staff doing “extra” even though they aren’t getting paid for it? It can happen with a system of decision-making techniques that are passed down to your staff, and Jeff walks you through step-by-step. One unifying goal + decision-making matrix = customer “wow” and brand loyalty.
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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Two Disney storyboards begun on a short two hour flight.
It’s kind of fun to do the impossible. -Walt Disney
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
i can tell that it’s going to be challenging to adjust the way i write every morning.
With the impossible insanely ambitious goal of writing a “Disney” business book every 30 days for the next seven months, i could really use the two hours every morning to write books instead of blogs.
But i’ve invested a minimum of two hours every single day writing five daily, differently-themed blog posts for seven consecutive years.
That’s going to be a tough habit to break.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.