Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
The Disney Touch.
It ain’t the Magic that makes it work, it’s the work that makes it Magic.
Nothing changes if changes aren’t made.
How bad do you want it?
Simplicity is operational genius.
The basics: Faith, hope, love.
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This website is about our SPIRIT. To enjoy posts about our MONEY, click here.
We’ve been living with this for 12 years now.
It will never go away.
Not until a cure is found.
One of two reasons i left Disney.
The other reason is i didn’t want to be on the road during his High School years.
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This website is about our SPIRIT. To enjoy posts about our MONEY, click here.
We don’t know what we don’t know.
Ignorance is bliss.
Unawareness is a deadly combination for anyone claiming they desire excellence.
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This website is about our SPIRIT. To enjoy posts about our MONEY, click here.
The Art of Disney Customer Service: World-class strategies and tactics learned from 30-years at Disney
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This website is about our SPIRIT. To read today’s post on my WORK website, click here.
Disney Customer Service summary:
If you convince your customers they are loved, they will return. The harsh reality of most customer service programs, however, is that they focus on customer satisfaction, which is actually detrimental to your reputation.
The Bullseye | 360 Analysis | Unifying Goal | Decision Tree
There’s a goal, a bullseye, a sweet spot when it comes to customers, and most companies assume their staff understands this goal. But if you ask, you’ll get a different answer from every employee because the vision and culture is unclear; it was never explained well during training. Customer satisfaction, most would say, is the goal. And that’s where most businesses fail. Customers want to be delighted and surprised, and the way to make that happen, every time, is to be sure your entire team understands one unifying, common goal. Can you imagine your entire staff doing “extra” even though they aren’t getting paid for it? It can happen with a system of decision-making techniques that are passed down to your staff, and Jeff walks you through step-by-step. One unifying goal + decision-making matrix = customer “wow” and brand loyalty.
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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.