culture – Page 6 – Disney Customer Service Keynote Speaker

Two writers, speakers, podcasters, and hikers

Jody Maberry podcaster in Kuwait — Jody Maberry writing early yesterday morning as we awaited Room Service breakfast and prepared for a 9:45AM hotel departure.

Two writers, speakers, podcasters, and hikers we are. Jody and me.

Both of us a long way from home.

Both of us convinced the only thing different with this culture and ours is the geography.

The prevailing American image of the Middle East is not favorable. Once you spend a few days and mix in with the people, you realize it’s inaccurate.

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Habits define you

Ever catch yourself examining other people’s behaviors and instantly liking or disliking certain attributes?

Do you believe that what we like and dislike is a reflection of our own daily behaviors?

Observing others is a great window into how we are perceived by others.

This is scary for the simple reason that the things we dislike in others – that’s what we are unknowingly projecting as well.

This is exciting because we have many positive blind spots. We become aware of the goodness we carry and project.

Our temptation is to downplay both.

“I’m not that annoying.”

“I’m not that wonderful.”

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Pssst, the boss is spending the night

Walt Disney's apartment lamp at night — Every night since December 15, 1966.

Pssst, the boss is spending the night.

The boss spends every night with you.

And every day.

The boss is there for your every breath, every move, every thought.

You get this, right?

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Operationalize your personal culture with traditions

Orlando Disney Keynote Speakers — April 2011.

Operationalize your personal culture with traditions.

This is a concept i learned at Disney.

You can be intentional about designing your organizational culture.

If you’re not intentional then your culture is heavily influenced by random and unintentional things, people, and events.

In 1999 we volunteered to deliver “Food For Families” on Thanksgiving morning. One month later we did it again on Christmas morning.

As we entered the new millennium, we discovered that we could volunteer again on Easter morning.

So here we are, Easter morning 2018, about to head out to do what we always do on Easter morning.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Life behind the scenes is different

Disney Keynote Speaker jeff noel — A special Disney (and Disney Institute) cultural moment in 2013. Pictured L-R: Cheryl, Pat Jordan, Lynn Lombardi, me hugging Terri Parker, Joseph Gardner, Bruce Jones, Jack Santiago.

Life behind the scenes is different.

Outsiders, fans, curators, and Guests have an overwhelming belief that Disney is a great place to work “behind the scenes”.

Overall, it is.

But here’s the thing only insiders (Cast) know, it’s not always Magical.

And this fact is what makes my business advisory services and keynote speeches so compelling – the content is based on extensive experience from a lifetime inside the (current) fifth most admired company in the world.

#DisneyDifference

#DisneyInsider

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.