Tag: Disney

5 Customer Service questions

5 Customer Service questions:

  1. Does every single employee know the bullseye for customer service?
  2. Does every employee know how to evaluate every Guest holistically (360 view)?
  3. Does every employee know our unifying goal?
  4. Does every employee know our prioritized decision-making matrix?
  5. Does every employee know our seven service behavioral guidelines?

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Disney Springs is a four-mile bike ride from home

AMC Zootopia ticket
Time stamped with yesterday’s date., May 30, 2016.

 

Love that our drive to Disney Springs takes less than 10 minutes, including traffic.

PS. The new Disney Springs is much larger than i expected. World-class all the way.

It’s a four-mile bike ride.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Six benefits for listening to a Disney Leadership expert

2016 Most admired companies
Photo of Fortune’s website from my iPhone.

 

Six benefits for listening to a Disney Leadership expert

  1. Align your leadership values with your vision
  2. Create a leadership culture by design
  3. Become the category rather than striving to be the best your category
  4. Consistent, long-term growth designed to clearly outdistance your competition
  5. Harness the staggering creative talent within your team
  6. Create a culture every employee believes is worth defending

Or, you could hire someone else. There is no shortage of leadership advice.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Two Disney storyboards begun on a short two hour flight

Disney Employee Culture Book
Always the over-achiever, Disney culture had me begin the second Disney book’s storyboard.

 

Disney Employee Culture Book
Got a 30-day jump start on the second Disney book about Employee Culture.

 

Disney Employee Culture Book
Two Disney storyboards begun on a short two hour flight.

 

Two Disney storyboards begun on a short two hour flight.

It’s kind of fun to do the impossible. -Walt Disney

 

__________

 

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

The transformative difference between training and development

Disney Institute Team in Detroit 2011
Stumbled upon this 2011 photo from a Disney Institute engagement in Detroit. Development can be as simple as encouraging others to have fun while they work.

 

The transformative difference between training and development.

Huh?

If you’ve never worked inside a world class organization like Disney where the difference is called out and leveraged, you most likely have no idea the difference exists.

You may think training and development is the same thing.

Rookie mistake as it were.

Here’s the simple difference:

  • Train for compliance (meeting high expectations).
  • Develop for commitment (exceeding high expectations).

Clearer now?

 

__________

 

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.